My Journey: From Chaos to Clarity
The Breaking Point
Three years ago, I was drowning. As operations director at a 6-person remote creative agency, I was juggling 9 clients across Trello, Slack, Notion, and Google Docs—a patchwork nightmare where everything fell through the cracks.
I was working 70-hour weeks, sleeping with my phone, and constantly firefighting. My team was confused, clients were frustrated, and I was heading straight for burnout.
"I felt like the only person who knew how the agency really ran."
The Old Way (Chaos):
- ✗15+ apps and tools
- ✗Information scattered everywhere
- ✗Constant context switching
- ✗Manual handoffs and updates
- ✗70-hour work weeks
- ✗Team confusion and missed deadlines
The Transformation
That's when I discovered the power of unified systems and intelligent automation. I spent 6 months rebuilding our entire operation from the ground up, focusing on clarity, simplicity, and smart delegation.
The result? We went from chaos to a well-oiled machine. Our team became autonomous, clients were happier, and I finally got my life back. That's when I knew I had to share this system with other agency founders.
"Now my agency runs itself, and I actually take weekends off."
The New Way (Clarity):
- One unified workspace
- AI-powered automation
- Clear SOPs and templates
- Autonomous team operations
- 40-hour work weeks
- Happy clients and team
The Signature Framework
1. Map
Audit your current workflows and identify the bottlenecks causing churn, rework, and delays.
2. Automate
Implement targeted automations that reduce manual updates and context switching.
3. Orchestrate
Unify comms, tasks, and assets so the team always knows exactly what's next.
4. Optimize
Establish metrics and cadences for continuous improvement without heroics.
Expertise & Credentials
Systems Design
6+ years building scalable operations for remote teams
AI Integration
Early adopter of AI tools for productivity and automation
Team Psychology
Understanding what makes remote teams tick and thrive
Background & Experience
Director of Operations
Boutique Async-First Creative Agency • 2018-2024
Led operations for 6-person remote team serving 20+ clients across marketing, design, and development. Transformed chaotic workflows into streamlined automation systems.
Self-Taught Systems Builder
Continuous Learning & Development • 2017-Present
Mastered productivity methodologies, no-code automation, and AI integration through hands-on experience and thousands of hours of optimization.
Project Manager
Various Marketing Agencies • 2015-2018
Managed complex campaigns and cross-functional teams. Experienced firsthand the pain points of poor systems and inefficient workflows.
My Philosophy: Clarity. Automation. Sanity.
Clarity
Every process should be crystal clear. If your team has to ask what's next? your system is broken.
Automation
Let technology handle the repetitive stuff so humans can focus on creativity and strategy.
Sanity
Work should enhance your life, not consume it. Sustainable systems create sustainable success.
What Makes My Approach Different
🎯 Practical, Not Theoretical
I've been in your shoes. Every system I teach has been battle-tested in real agency environments.
🤖 AI-Enhanced, Human-Centered
I use AI to amplify human capabilities, not replace them. Smart automation that actually makes sense.
⚡ Results in Weeks, Not Months
My systems are designed for immediate impact. Start seeing results in your first week of implementation.
🔄 Sustainable & Scalable
Built for growth. These systems work whether you have 3 people or 30.
What Agency Founders Say
Sarah M.
Founder, Design Studio (8 people)
"Christy's system saved our agency. We went from chaos to clarity in just 3 weeks. My team actually knows what to do without asking me every 5 minutes."
Mike R.
Founder, Marketing Agency (5 people)
"I was working 70+ hours a week and burning out fast. Christy's automation approach gave me my life back. Now I work 40 hours and our output has doubled."
Media & Speaking
Frequently Asked Questions
How quickly can we see results?
Most teams see clarity improvements in week one and measurable time savings (20–40%) within the first 30 days as we roll out the most impactful automations first.
Which tools do you recommend?
I'm tool-agnostic and choose based on fit. I frequently consolidate into a unified workspace like Taskade with supporting automations via Zapier or Make, and knowledge bases in Notion.
Do we need a full rebuild?
Not necessarily. We map what works, prune what doesn't, then layer automations and SOPs. Most teams consolidate, not restart.
Can you train our team?
Yes. Every engagement includes enablement: SOPs, templates, and training sessions to make the changes stick.
What size teams do you work with?
Typically 3–30 person remote teams across creative, marketing, and product. If that's you, we can make this work.
Let's Build Your Dream System Together
Ready to stop being the bottleneck in your own agency? Let's talk about how we can automate your way to sanity.